Billing and Financial Information

Our Billing Specialists Can Address Your Billing Issues

Experienced billing specialists are available at The Zangmeister Cancer Center Monday through Friday from 8 a.m. to 4:30 p.m. to answer any billing questions you may have. We also have pre-certification specialists available to answer questions regarding pre-authorizations for tests, scans, chemotherapy, radiation therapy and other services.

Frequently Asked Questions About Billing

Paying medical bills and navigating insurance claims can be overwhelming for anyone, especially patients undergoing cancer treatment. Our billing specialists can answer any questions you have about costs, billing and payment options. Below are some of the more common questions we get from our patients.

How much will my treatment cost me?

You may be responsible for a percentage of what insurance companies deem the “allowed amount” for certain medications and services. You also may be responsible for your co-payment for doctor visits, treatment and adjustments on your medication. Some insurance companies also charge a co-payment for lab work. Co-payments are due at the time of service. The actual amounts you are responsible for will depend on your insurance coverage. If you have specific questions regarding your insurance coverage, we encourage you to contact your insurance company.

When will I be billed?

You will not be billed for services until after your insurance company pays us. In some cases, you may not receive a statement from us until several months after you visit our office. Statements are sent at the beginning of every month and are due upon receipt.

What if my finances do not allow me to pay my bill in full?

We are sensitive to financial complications that sometimes occur during times of illness. Our knowledgeable billing specialists will work with you to make payment arrangements on your account if you are unable to pay in full. We also offer a monthly payment plan.

I don’t understand my bill.

Our billing specialists are available to answer any questions from 8 a.m. to 4:30 p.m. on weekdays. You can visit them in person at The Zangmeister Cancer Center or talk to them by phone at (614) 383-6005.

What if my insurance changes?

If your insurance coverage changes during the course of your treatment, we ask that you notify us immediately, as your next treatment could be delayed while we request new pre-certification. Always bring your current insurance card with you to your doctor appointments.