New Patient Information
We welcome you to Zangmeister Cancer Center. We serve the central Ohio area as an outpatient treatment clinic for patients diagnosed with cancer and blood disorders. Our Board-certified providers are committed to providing quality, evidence-based medical oncology, gynecologic oncology and hematology care.
For more than 30 years, our providers and staff have been offering a full range of exceptional medical oncology, gynecologic oncology and hematology services and delivering care that is of the highest quality and customized for the needs of each patient.
New Patient Appointments
Our services are available to all who seek them. You may become our patient through a physician’s referral or transfer. We welcome the opportunity to provide second opinions because an initial diagnosis can be stressful and we strive to keep waiting times for appointments to a minimum. Be assured that our providers will do their very best to help you. For new patient appointments, please consult your primary care provider or specialty provider for a referral or call (614) 383-6475.
Release of Patient-Identifiable Health Information
What to Expect During Your First Visit
To better serve you during your visit, we ask that you bring a list of your medications, prior illnesses, previous surgeries and current allergies. Always bring your insurance card, and let us know whenever you change your address, telephone number, employment, marital status or insurance. We accept most major insurance plans.
During your initial office visit, you will have the opportunity for an open conversation with your physician. You will learn about your treatment options, what is involved with each, any potential side effects and how our team will guide and support you. If you can, bring someone with you such as a family member or friend to be another set of ears in the room. In addition to providing emotional support, they can help you remember what the physician says, take notes for you and remind you of key questions that you want to ask.
First Visit Checklist
Please make sure you bring all of the following information with you on your first visit to the Zangmeister Cancer Center:
- Patient information form
- New Patient History Questionnaire
- CD and/or report of past radiology exams (if available)
- Current insurance card(s)
- Pharmacy card
- Driver’s license or photo ID
- Co-payment for first visit
What You Should Know About Your Chemotherapy Treatment
Time permitting prior to your first treatment, you will have a “teaching appointment” with one of our nurses. As part of this appointment, you will see one of our financial counselors to discuss outside resources to assist with treatment costs. This session also includes a tour of our infusion suite. We highly encourage you to bring a family member or friend to this appointment.
We want you to feel relaxed and comfortable when you receive treatment. The following items are provided for your use, but feel free to bring in something of your own to read, eat or drink.
- Blankets and pillows
- Juice, coffee and tea
- Cookies, crackers and chips
- Hard candy
- Wifi access
- Books and magazines
If You Have Questions
If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room. If you have a question or concern during regular office hours, please call (614) 383-6000 and ask for your provider’s nurse. If the nurse is not available, you will be asked to leave a detailed message. Nurses review these messages throughout the day and will get back to you as quickly as possible. If you need to see a provider, an appointment will be scheduled for you. If you are calling after hours, our answering service will take a message, or, if the problem is urgent, the answering service will have the on-call provider contact you. If you have not received a response from the answering service within 1 hour, please call back.
You may also contact your physician via email through the patient portal.
Dropping by the office may be an inconvenience for you. Please call us first, so we can have anything you may need (a scheduled visit with your provider, prescription refills, FMLA/Disability paperwork, etc.) ready prior to your arrival. Our goal is to utilize your time effectively so you can get to work or enjoy your family, friends and outside interests.
Frequently Asked Billing Questions
Our trained billing specialists are available via phone Monday through Friday from 8 a.m. to 4:30 p.m. For billing questions, please call AON Billing at 855-963-2100.
Paying medical bills and navigating insurance claims can be overwhelming for anyone, especially patients undergoing cancer treatment. Our billing specialists can answer any questions you have about costs, billing and payment options. Below are some of the more common questions we get from our patients.
How much will my treatment cost me?
You may be responsible for the copayment for office visits, treatment, scans, and adjustments on your medication. Copayments are due at time of service. You may also be responsible for an anticipated percentage of what your insurance company deems the “allowed amount” for certain medication and services. The actual amounts you are responsible for will depend on your insurance coverage. Our on-site financial counselors can help with any questions you may have. For specific questions regarding your insurance coverage, we encourage you to contact your insurance company.
When will I be billed?
You will be billed for any remaining patient balances after your insurance company processes the claim. In some cases, you may not receive a statement from us until several months after your visit. Statements are sent at the beginning of each month and are due upon receipt. For service dates prior to 10/01/2023, bills can be paid online at: https://pay.aoncology.com/. For service dates after 10/01/2023, bills can be paid online at: https://www.paymybill.ixt.com/.
What if my finances do not allow me to pay my bill in full?
We are sensitive to the financial complications that may occur during times of illness. Our knowledgeable financial counselors are available to discuss payment arrangements if you are unable to pay in full. We encourage patients to take advantage of the CarePayment Financing Program to set up ongoing interest-free payments over 3 to 48 months. We also offer an in-house payment plan that is interest free for 12 months.
What if my insurance changes?
If your insurance coverage changes, we ask that you notify us immediately to avoid any disruption to your treatment plan. Services may be delayed while we request new prior authorization. Please bring your current insurance card to each appointment.