Helpful Information for Our New Patients
We want to help you feel as relaxed, confident and informed as possible as you begin your cancer treatment with us. To this end, we offer the following tips and information.
Tips for office visits:
As you prepare to visit our office, the following tips can help you prepare for and make the most of your appointment with your doctor.
- Consider bringing a family member or friend who can provide emotional support, take notes of your conversation and serve as your second set of ears.
- If you have not completed the New Patient History Questionnaire, please:
- Bring a list of other physicians who care for you, with addresses and phone numbers, if possible.
- Bring a list of your current medications. Include the dosage, the time of day you take them, why you are taking them and the date you began taking them.
- Bring the address and phone number of your preferred pharmacy.
- Bring a list of your allergies.
- Bring the dates of recent surgeries, tests, hospitalizations and blood transfusions.
- Write down any questions you have so you don’t forget to ask them.
You will receive a reminder of your appointment by Televox 1-4 days prior to your appointment.
What You Should Know About Your Chemotherapy Treatment
For Infusion/Treatment Visits
Time permitting prior to your first treatment, you will have a “teaching appointment” with one of our nurses. As part of this appointment you will see one of our Medication Financial Advocates to discuss outside resources to assist with treatment costs. This session also includes a tour of our infusion suite. We highly encourage you to bring a family member or friend to this appointment.
We want you to feel relaxed and comfortable when you receive treatment. The following items are provided for your use, but feel free to bring in something of your own to read, eat or drink.
- Blankets and pillows
- Juice, coffee and tea
- Cookies, crackers and chips
- Hard candy
- Wi-Fi Access
- Books and magazines
We allow a support person (family member or friend) at your chairside throughout your infusion. Guidelines for your support person will be discussed during your teaching appointment and will be in your education binder for reference.
If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room. If you have a question or concern during regular office hours, please call (614) 383-6000 and ask for your provider’s nurse. If the nurse is not available, you will be asked to leave a detailed message. Nurses review these messages throughout the day and will get back to you as quickly as possible. If you need to see a provider, an appointment will be scheduled for you. If you are calling after hours, our answering service will take a message, or, if the problem is urgent, the answering service will have your doctor contact you. If you have not received a response from the answering service within 30 minutes, please call back.
You may also contact your physician via email through the Patient Portal.
Dropping by the office may be an inconvenience for you. Please call us first, so we can have anything you may need (a scheduled visit with your provider, prescription refills, FMLA/Disability paperwork, etc.) ready prior to your arrival. Our goal is to utilize your time effectively so you can get to work or enjoy your family, friends and outside interests.